Coventry-based Inkfish Services has moved its Down Stream Access contract for the work it carries out on behalf of Domestic & General (D&G) to UK Mail. The contract, which is for the supply postal services for D&G’s annual 47m warranty mailings, was previously with the Royal Mail.

As Commercial Director, Jason Langford-Brown, explains. ‘UK Mail gives a guarantee of a two day delivery and our tests with them have supported this claim. This means that D&G can be more effective at forecasting the arrival of mailings and thus the impact on their in-house call centres who deal with the response generated. In addition to these operational efficiencies, UK Mail’s good account management provided an unbeatable reason for the selection of a new DSA provider.’

Steve Patrick, Managing Director of UK Mail added ‘UK Mail is delighted to have won this very significant contract with Domestic & General. We envisage a long and highly successful relationship with mutual benefits for both businesses.”

Inkfish Services Limited offers intelligent business communications including transactional, marketing and administrative output. A wholly owned subsidiary of Domestic & General Group Holdings Limited, the company's operational base is in Coventry. Inkfish works for large corporate organisations and specialises in streamlining and improving their outsourced business processes. For more information: www.inkfish.co.uk or www.domgen.com.

For more information, please contact the press office on 020 8879 8580 or email pressoffice@domgen.com

Domestic & General is the UK’s largest specialist provider of breakdown plans for domestic appliances, electronic equipment and gas central heating systems. The company breakdown plans for over 100 appliance brands, over 2,000 independent high street retailers and catalogue companies, and also operates a Quoteline service.

UK Mail was one of the first organisations awarded a postal licence in 2001 by the Postal Services Commission (Postcomm), and the first downstream access operator in the UK, effectively ending 370 years of Royal Mail’s monopoly. UK Mail is part of the Business Post Group, the largest independent integrated postal operator in the UK offering customers a full range of delivery options and solutions for express parcels, mail, courier and pallets