Management Returns to the Floor to Focus on Fulfilment Customer Service

Inkfish Services sent its management ‘Back to the Floor’ last week, as part of National Customer Service Week 2004 (4 to 10 October). The company’s management team, and representatives from its parent company, Domestic & General Group, joined customer support teams as they dealt with customer queries and quality checked fulfilment services throughout the week. The objective was to ensure that everyone in the company remains focused on delivering excellence in customer service at all times, and that all members of staff, at every level, keep in touch with the issues and opportunities faced by their teams.

This is the fourth annual ‘Back to the Floor’ event in which Inkfish has participated, and it is fast becoming a key fixture on the company’s internal calendar. National Customer Service Week is designed to highlight the crucial role played by Customer Service professionals everywhere, recognising their contribution to overall business success. Inkfish Services is very aware of the role that effective customer service has to play within its organisation - its support teams effectively service hundreds of customer queries and provide thousands of mailings every day, and a successful outcome to all types of contact is crucial for the company’s ongoing business success.

John Pearmund, the Group’s Chief Executive, Alastair Murray, Operations Director in Coventry, and other representatives from the Finance, HR and IT management teams at Domestic & General ‘returned to the floor’ this week in Inkfish Services fulfilment operations in Coventry. They spent time with fulfilment handlers, as well as participating in a series of discussion sessions. Recognising customer service as central to the company’s business success, the events also help to boost morale and teamwork across the board as the management team members remind themselves of the huge contribution and commitment from their customer service and fulfilment teams.

The ‘Back to the Floor’ events have being replicated across the UK at all of parent company Domestic & General’s customer-facing operations, including Domestic & General Services, Inkfish Call Centres and Pet Protect.

Note to editors: Photography, interviews with Inkfish executives, and further information is available on request.

Inkfish Services Ltd, a specialist outsource provider for direct marketing and other fulfilment needs, is a wholly owned subsidiary of Domestic & General Group PLC. Inkfish offers a complete range of services to its customers, from data management to order fulfilment, on either a task-oriented or end-to-end service basis. The company provides pick and pack, promotional fulfilment and direct mail services to clients of other companies within the D&G Group and to third parties, including local authorities, charities and government. Through Inkfish call centres, the company offers inbound and outbound customer contact activities from their call centres based in Nottingham, Brighton and Slough.

For full details on Inkfish Services please visit www.inkfish.co.uk and on Domestic & General Group PLC, www.domgen.com
For further information, please contact the Inkfish press office on 020 8946 7777 or email
Pressoffice@domgen.com.